Industries/Telecommunications

Telecommunications

Call centres struggle to serve customers in local languages.

The Challenge

Call centres struggle to serve customers in local languages.

Deploy multilingual voice agents and real-time interpretation.

Deploy multilingual IVR menus in local languages

Route calls to agents based on detected language

Provide real-time interpretation for agent-assisted calls

Automate tier-1 support with AI voice agents

Transcribe and tag every call for QA

Multilingual AI voice agents for any use case

Speech to text, text to speech, and translation

APIs, SDKs, and enterprise infrastructure

Cloud API

SIP/PBX integration

On-premise option

Hybrid deployment

End-to-end encryption for all call audio

PCI-DSS compliant payment flows

Role-based access control for agents and supervisors

Full audit logging of every interaction

A Twi-speaking customer dials the support line.

VoiceMaster detects the language and routes to a Twi agent.

The AI agent resolves the query or escalates with a live transcript.

A summary and transcript are stored for QA and training.

Reduce average handle time by 40%

Serve 100% of callers in their preferred language

Cut escalation rates with tier-1 automation

Improve CSAT across all language segments

Let's talk about how VoiceMaster can solve your language challenges in telecommunications.