WhatsApp & Messaging

Deploy VoiceMaster agents to WhatsApp Business, SMS, and email channels.

Backend endpoint not yet available

WhatsApp Business API Integration

Connect your WhatsApp Business account to route conversations through VoiceMaster agents. Configure message templates, agent assignment, and webhook endpoints.

The UI is ready. Integration will be enabled once the API endpoint is deployed.

Messaging Channels

Connected and available channels for this organization.

configured

Active and receiving messages

available

SMS (Twilio)

Tap to configure

available

Tap to configure

WhatsApp Business Account

Enabled

Phone Number ID

WhatsApp Business Account ID

Access Token

Webhook Configuration

Webhook URL

Inbound messages from WhatsApp are forwarded to this URL.

Verify Token

Used by Meta to verify webhook ownership during setup.

Subscribed Fields

messages

message_deliveries

message_reads

message_template_status_update

Message Templates

Welcome Message

twi

approved

Akwaaba! Me ne VoiceMaster bot. Ɛhe na metumi aboa wo?

Appointment Reminder

english

approved

Hi {{name}}, this is a reminder for your appointment on {{date}} at {{time}}.

Statement Confirmation

twi

pending

Wo nkratoa atintim. Yɛsrɛ wo hwɛ na wo si pi.

Agent Assignment

Default Agent for WhatsApp

All inbound WhatsApp messages route to this agent by default.

Escalation Message